Integrity - Conduct business fairly, honestly and with transparency all our actions must stand the test of public scrutiny.
Innovation - Creativity, experimentation, risk taking capability, lead and not be led, thought agility and process leadership.
Excellence - Strive to achieve the highest possible standards in day to day work and in the quality of our products and services.
Unity - Work cohesively with colleagues across the group and our customers/partners around the world to build strong relationships, based on mutual co-operation and team-work.
Responsibility - Be responsible and sensitive in the countries, communities and environments where we work, ensuring that what comes from the people goes back to the people many times over. Work for the benefit of the communities we serve.
Understanding - Be caring, show respect, compassion and humanity to colleagues, customers and other stakeholders.
Division of Work - Work is divided among individuals and groups to ensure that effort and attention are focused on special portions of the task.
Authority - Authority is the right to give orders and the power to exact obedience which is accountable. Whoever assumes authority also assumes responsibility.
Discipline - Penalties should be applied judiciously to encourage discipline at workplace.
Unity of Command - Workers should receive orders from only one manager.
Unity of Direction - The entire organization should be moving towards a common objective in a common direction.
Subordination of Individual Interests - The interests of one person should not take priority over the interests of the organization as a whole.
Remuneration - Many variables, such as cost of living, supply of qualified personnel, general business conditions and success of the business should be considered in determining a worker’s rate of pay.
Scalar Chain - Managers in hierarchies are part of a chain like authority scale. Each manager, from the first line supervisor to the president, possess certain amounts of authority. The President possesses the most authority; the first line supervisor the least.
Equity - All employees should be treated as equally as possible.
Stability of Tenure of Personnel - Retaining productive employees should always be a high priority of management. Recruitment and Selection Costs, as well as increased product-reject rates are usually associated with hiring new workers.
Initiative - Management should take steps to encourage worker initiative, which is a new or additional work activity undertaken through self direction.
Espirit De Corps - Management should encourage harmony and general good feelings among employees.