Total Quality Management (TQM) is our organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of our work through structured control, improvement and planning activities that are carried out in our concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities.
TQM recognises that the Customer is at the center of every activity. The customer may be external or internal. The key is to determine the gap between what the customer needs and what the system delivers. Once the gap is recognised, it would be systematically reduced and results in never-ending improvement in our customer satisfaction at every level.
TQM creates a culture in our organisation which involves everybody in quality improvement. Everyone in the company affect quality and have the techniques and tools which are appropriate for improving quality. Thus TQM includes the marketing and dissemination of quality and methods not only within our organisation and customers but also to our suppliers and other partners.
Quality as strength
Quality in all processes
The importance of management
The involvement, commitment and responsibility of everybody
Focus on prevention rather than inspection
Meeting the needs of target customers